June 25, 2013
San Diego, CA – Delaware North Companies, a global leader in hospitality and food service, has chosen to deploy BIS²’s multi-award-winning slot-floor optimization and customer analytics technology.
“After conducting extensive research into available analytics products, it was clear to us that BIS² has developed a cutting edge product,” said David Frankhouser, Vice President, Gaming Operations, Delaware North Companies. “We’re excited about BIS²’s highly-advanced, graphics-based business intelligence tools to gain valuable information about our customers’ behavior and optimizing our gaming floors.”
“We felt our previous slot floor tool was outdated and did not meet our existing and growing needs anymore. The BIS² technology will help us quickly understand our floor data and will help us improve our customer service by better understanding patron behavior,” said Chris Riegle, President and Regional General Manager for New York, Finger Lakes Casino & Racetrack, Delaware North Companies. “BIS² is the only vendor we found that could address our State data challenges; being able to combine and analyze data from different areas of our business, fast.”
“We are extremely pleased Delaware North has chosen BIS² software for its operational decision making,” said Andrew Cardno, CTO of BIS². “We look forward to working with the Delaware North team and helping them use BIS²’s advanced analytical features to improve player experience and increase revenue.”
Added Sylvain Tasse, President of Bi2U, BIS² partner, “With its groundbreaking Super Graphics interface, BIS² software greatly simplifies the analysis of the vast amounts of player card and slot machine data casinos collect every day. We are thrilled to be representing BIS² in this sale and look forward to a long and mutually-successful relationship with Delaware North.”
BIS² provides business intelligence software that allows casino operators to easily query their data and view the results using BIS²’s powerful Super Graphics. This innovative approach provides strategic, operational, and analytical data users a simple, intuitive way to quickly identify patterns, trends, and improvement opportunities.
About Delaware North Companies
Delaware North Companies is one of the largest and most admired privately held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service. Its family of companies includes Delaware North Companies Parks & Resorts, Delaware North Companies Gaming & Entertainment, Delaware North Companies Travel Hospitality Services, Delaware North Companies Sportservice, Delaware North Companies International and Delaware North Companies Boston, owner of TD Garden. Delaware North Companies has revenue exceeding $2.6 billion annually and 55,000 associates serving half a billion customers in the United States, Canada, the United Kingdom, Australia and New Zealand. For more information, visit: www.DelawareNorth.com.
Bi2U delivers sophisticated visual analytics solutions to companies in Asia, Canada, the Northeast United States and the Caribbean. As a reseller of business intelligence software solutions, Bi2U provides implementation, training services and after-sale support and services for these products. For further information about Bi2U’s products and services, please visit: www.bi2u.ca.
BIS²’s gaming industry solution, gameViz™, enables casino operators to gain a competitive advantage by viewing and analyzing gaming-floor data. BIS² uses innovative visual data representations known as Super Graphics™ to provide sophisticated business insights, allowing casinos to rapidly adapt to changes in customer behavior. BIS² is an innovative leader in enterprise-ready, standards-based, visually enabled analytics solutions that reveal the trends and patterns in operational data so organizations can identify what actions are required today and in the future. BIS² software products have been recognized with multiple awards including Casino Journal’s Top 20 Most Innovative Gaming Products, Casino Enterprise Management’s Top-10 Slot Floor products, the Data Warehousing Institute’s Advanced Analytics Best Practices Award and Gaming & Leisure Magazine’s Technology Impact Award and Product Interoperability Award, among others. BIS² also offers industry-specific solutions for t he airline industry (airViz™), clubs and hospitality (clubViz™), resorts (resortViz™), telecommunications (telViz™), insurance (insuranceViz™), retail (retailViz™), entertainment (entertainmentViz™), manufacturing (makeViz™) and financial services (moneyViz™).
For more information, please call 1-877-592-2472 or visit: www.bis2.net.
+ 1 877 592 2472