March 19, 2013
San Diego, CA – BIS²’s crmViz and Customer Preference Calculators have each won Casino Enterprise Management magazine’s 2013 Slot Floor Technology Awards. It marks the third year in a row that BIS² business intelligence tools have been honored as being among the industry’s Top 10 products by the respected gaming trade monthly.
“We are extremely pleased that the benefits of crmViz and Customer Preference Calculators have been recognized by the CEM Awards judges,” said Mukesh Gordhan, BIS² President. “Our team worked tirelessly to create easy-to-use tools that allow casino managers to dramatically enhance their marketing and gaming floor operations. It’s extremely rewarding to be honored for having succeeded in those efforts.”
Added Andrew Cardno, BIS² CTO: “We are very proud to have received these awards for products that provide our customers with powerful, actionable data analysis. crmViz offers an end-to-end, fully integrated advanced analytical and CRM solution, while Customer Preference Calculators allows users to filter out data ‘noise’ and focus on only the information most essential to making key decisions.”
crmViz, which was also recently named one of the Most Innovative Gaming Technology Products of 2012 by Casino Journal, enables casino operators to visually identify customer groups that can be targeted for additional revenue using BIS²’s powerful Super Graphics. Operators can create multiple customer lists to which specific marketing campaigns can be applied. It is a unique and innovative solution that combines behavioral management—including player behavior based on recency, frequency and spend—and functional campaign management, to help create detailed marketing campaigns.
“With crmViz, casino marketing departments will be able to focus more on generating great offers and targeting the right players and spend less time on running complex SQL queries,” commented Eric Pearson, Vice President of Gaming, Northern Quest Resort & Casino and one of the CEM Slot Floor Technology Awards judges. “This software will allow properties that do not have a strong SQL competency to be less reliant on consultants and be able to have internal resources to make better marketing decisions.”
Customer Preference Calculators allow casino owners to determine player preferences by analyzing machine and player data. The system uses two key concepts—preference filters and preference restrictions. Preference filters allow users to isolate data based on hour of day, location, theme or a specific marketing program, eliminating inconsequential data that would normally cloud analysis. Preference restrictions allow users to group players based on their gaming product choices. For example, a user could specify all players who played a particular machine in a given month—or even those who spent a specific percentage of their play on that machine.
“This is a tool that can assist in game analysis and floor changes, and more than a marketing tool,” said Charlie Lombardo, a gaming consultant and awards judge. crmViz and Customer Preference Calculators were selected from among a wide array of nominees including slot cabinets and platforms, pop culture games, analysis tools, tournament management systems, mobile technologies and more. The judges deciding the top 10 winners were: Robert Allen, Corporate Vice President of Casino Operations, Pinnacle Entertainment; Richard Baldwin, Managing Director, Union Gaming Group; Mark Bennett, Vice President of Slot Operations, Mandalay Bay; Chuck Hickey, Vice President of Slot Operations, Barona Resort & Casino; Charlie Lombardo, Gaming Consultant; Frank Neborsky, Vice President of Slot Operations, Mohegan Sun; Eric Pearson, Vice President of Gaming, Northern Quest Resort & Casino; and Wendy Reeve, Director of Casino Operations, Sycuan Casino. An article highlighting the winning products will be featured in the April 2013 issue of Casino Enterprise Management.
BIS²’s gaming industry solution, gameViz™, enables casino operators to gain a competitive advantage by viewing and analyzing gaming-floor data. BIS² uses innovative visual data representations known as Super Graphics™ to provide sophisticated business insights, allowing casinos to rapidly adapt to changes in customer behavior. BIS² is a innovative leader in enterprise-ready, standards-based, visually enabled analytics solutions that reveal the trends and patterns in operational data so organizations can identify what actions are required today and in the future. BIS² software products have been recognized with multiple awards including the Data Warehousing Institute’s Advanced Analytics Best Practices Award, Gaming & Leisure Magazine’s Technology Impact Award and Product Interoperability Award, and Casino Enterprise Management’s Top-10 Slot Floor products, among others. Other industry-specific solutions available from BIS² include airViz™, for the airline industry; clubViz™ (clubs and hospitality); resortViz™ (resorts), telViz™ (telecommunications), insuranceViz™ (insurance), retailViz™ (retail), entertainmentViz™ (entertainment), makeViz™ (manufacturing) and moneyViz™ (financial institutions).
For more information, please call 1-877-592-2472 or visit: www.bis2.net.
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